How the hourly rate works

The three rates

That's the whole price list. One rate per crew, the same on a Saturday as a Tuesday, the same whether you book by form or callback. There is no "online rate" and no discount code, because a second price is just the first price wearing a costume.

When the clock starts and stops

The clock runs door to door: it starts when the crew arrives at your first address and stops when the last item is set down at the second. The drive between your two addresses is on the clock, which is one honest reason a local mover costs less for local moves; our crossings inside the Gladesville pocket are minutes.

What's not on the clock: our morning drive to you, wrap materials on the truck (blankets, straps, the tools), and the five minutes at the end where we walk the truck with you to show it's empty.

What stretches a day

• An unbooked lift. The single biggest stealer of paid minutes in unit moves.
• Packing on the day. Loose items pack into cartons five times slower under pressure than the night before.
• Nowhere to stand the truck. A clearway mid-load, or a kerb that turned out to be a bus zone, reroutes everything.
• The undeclared garage. "Oh, and the garage" at 2pm is half a truck nobody planned for.
• The wrong crew size. Two movers on a steep carry is the slowest money in removals: the arithmetic.

What shortens one

• Cartons sealed, labelled by room, stacked near the door
• Both lifts booked, both sets of signs read, the day timed around them
• Beds stripped and fridge emptied before we arrive
• One person at each end who can answer "which room?" without a phone call
• Honest inventory up front, so the right crew turns up the first time

A worked example

A prepared 2-bed unit move inside the pocket, booked lift at one end, kerb standing at the other: call it 5 hours with 2 movers and a truck. The sum is 5 × $250 = $1,250, and you watched every hour of it happen. The same move with a lift queue and day-of packing can run 7 or 8 hours; same rate, dearer day. The rate never moved. The preparation did. (Illustration, not a quote; your move gets its own honest numbers on the callback.)

Deposits, payment, the boring stuff

We confirm the crew, the start window and the rate in writing before the day. Payment is on completion, when the last piece is down and you've walked the rooms. If something about your building needs a different arrangement (some strata schemes want to sight insurance certificates before a move; ask us and we'll sort the paperwork with your building manager), raise it on the callback and we'll deal with it before the day, like everything else.

Questions the guide didn't answer? Put them in the enquiry form; the callback is a conversation, not a script. Or work out which crew your move needs with the Both Ends planner first.